Terms & Conditions
Welcome to the HiTech Therapy Online store's terms and conditions of use. We are delighted that you wish to use our store. We have established a number of terms and conditions that by using our shop, you agree to be legally bound by. They are therefore important and so please take a few moments to read them. If you do not agree with terms & conditions set out below please do not use our online store. Please note that by purchasing on www.hitechtherapyonline.co.za you accept these terms and conditions.
We recommend that you periodically check these terms and conditions, because we reserve the right to change them at any time and the terms and conditions that are available on our website at the time you are using it will be those that apply during such use.
OVERVIEW
This website is operated by HiTech Therapy Online, which is the online e-commerce platform for HiTech Therapy CC. Throughout the site, the terms “we”, “us” and “our” refer to HiTech Therapy. HiTech Therapy offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
1. Our Details & Contacts
We have branches in 6 major city centres in South Africa, namely: Johannesburg, Pretoria, Durban, Bloemfontein, PE & Cape Town. Please find contact details for these branches by Clicking Here. HiTech Therapy is the leading provider of Physiotherapy, Chiropractic, Biokinetic & Occupational Therapy products and equipment. We also supply Pilates Equipment, Spa Beds and Accessories, Diagnostic Ultrasound, a full range of medical exercise equipment which includes Isokinetics, other diagnostic products like Gait control, stability training and many other innovative products from around the world. We provide servicing and maintenance for all the items that we sell.
Office working hours are:
Mon – Thurs: 8am-5pm
Friday: 8am-4pm
Saturday: Closed
Sunday: Closed
Public Holidays: Closed
Customer & Sales Support Contact
2. Delivery & Delivery Charges
2.1 Delivery charges on www.hitechtherapyonline.co.za, are according to area positioning. You are welcome to contact us to arrange your own courier to collect your goods at our branches. Delivery prices are usually well priced in local areas, i.e. Johannesburg, Pretoria, Durban, Cape Town, etc. Delivery prices increases significatly in outlying areas, and in areas where there is no HiTech Therapy representation. HiTech Therapy aims to deliver goods within 48 hours or as soon as possible.
2.1 Delivery charges on www.hitechtherapyonline.co.za, are according to area positioning. You are welcome to contact us to arrange your own courier to collect your goods at our branches. Delivery prices are usually well priced in local areas, i.e. Johannesburg, Pretoria, Durban, Cape Town, etc. Delivery prices increases significatly in outlying areas, and in areas where there is no HiTech Therapy representation. HiTech Therapy aims to deliver goods within 48 hours or as soon as possible.
2.2 Please note that returns will be charged at a R90 flat fee.
2.3 If you spend R1500 or more you will qualify for Free Delivery (excluding treatment furniture, Pilates Equipment, large exercise equipment, any capital equipment and gym/vinyl mats) to city centres where a HiTech therapy branch is located. City centres will be determined by proximity to HiTech Therapy branches throughout South Africa. We will contact you before the invoice is generated with the correct delivery fee to outlying areas. The Free delivery service does not include any Treatment Furniture, large exercise equipment, Pilates Equipment, Capital equipment or items that is heavier than 20 kg (as per 2.1).
3. First Order Criteria
3.1 Treatment furniture, large exercise equipment, capital equipment or products (over 20kg) do not not receive a 10% discount if it is a first time online order.
4. Sales & Promotions
4.1 Please note that while products are on sale or on promotion, no other discount or special may apply to it. Only COD payments apply.
4.2 Additional delivery charges may occur, dependant on the branch location of a specific product.
4.3 Sales prices are valid while stocks last. Once the product is sold out as the sale price, the sale price will no longer be valid.
4.4 Capital Equipment that is on sale must be paid in cash. No finance deals will be accepted.
5. Signing for Goods
Some deliveries may require a signature at the point of delivery. On these occasions please check the delivery carefully for signs of possible damage before you sign to say that you have received them in good condition. On some occasions the outer packaging on heavier items may become damaged during transit. In most cases this will have no impact on the goods themselves and this means that the packaging will have served its purpose in protecting your order. In the extremely unlikely event that you receive a parcel which is obviously damaged beyond all levels of acceptability, please refuse delivery and contact us via online@htherapy.co.za or call our customer service team on +2711 704 0002 stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.
6. Returns
Our policy lasts 14 days. If 14 days has passed since your purchase, unfortunately, we can’t offer you a refund or exchange, any return within 14 days is subjected to management approval. Please note that there will be a 10% handling fee charged for all returned items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
If an item is not in its original condition, damaged or missing parts for reasons not due to our error.
If an item has been used and there is no manufacturing defect.
If an item is returned after 14 days of purchase.
7. Complaints
On the very rare occasions that you wish to complain about any of our services, we aim to deal with the complaint as effectively as possible. In the first instance, your complaint should be e-mailed to our client services team at online@htherapy.co.za, please contact our client services team on +2711 704 0002 during working hours. We aim to acknowledge any complaints within 5 working days, and to conclude our investigations as soon as possible thereafter. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
8. Use of Website
You will be able to access the majority of this Website without having to register any details with us. However, certain areas of this Website will only be accessible if you have registered with us. Medical Professionals, who have registered an account with HiTech Therapy will receive preferential pricing and other website benefits.
You will be able to access the majority of this Website without having to register any details with us. However, certain areas of this Website will only be accessible if you have registered with us. Medical Professionals, who have registered an account with HiTech Therapy will receive preferential pricing and other website benefits.
9. Site Access
9.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
9.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
9.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
9.3 Subject to paragraph 7.1, no part of this Website may be reproduced without our prior written permission.
10. Site Availability
We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.
We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.
11. User Conduct
11.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
11.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
11.2 When using this website you shall not post or send to or from this Website any material: a. for which you have not obtained all necessary consents; b. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the Republic of South Africa; which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
11.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 9.2.
12. Links to and from Other Websites
12.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk
12.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk
12.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions (a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us; (b) you do not misrepresent your relationship with us or present any false information about us; (c) you do not link from a website that is not owned by you; and (d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
12.3 If you choose to link to our website in breach of Paragraph 10.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
13. Disclaimer
13.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
13.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
13.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
