Terms & Conditions

Our policy lasts 14 days. If 14 days has passed since your purchase, unfortunately, we can’t offer you a refund or exchange, any return within 14 days is subjected to management approval. Please note that there will be a 10% handling fee charged for all returned items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
If an item is not in its original condition, damaged or missing parts for reasons not due to our error.
If an item has been used and there is no manufacturing defect.
If an item is returned after 14 days of purchase.

TERMS AND CONDITIONS FOR CHRISTMAS SALE

These Terms and Conditions apply to the Hitech Therapy Christmas Sale promotion:

Christmas Sale Dates: 

1. The Promotion will begin at 08.00am (GMT) on 06 December 2021 (the “Start Date”) and closes at 11.59pm (GMT) on 31 December 2021 (the “End Date”).
2. HiTech Therapy reserves the right to cancel the Christmas Sale Promotion at any time without notice.

Discounts: 

1. HiTech Therapy reserves the right to cancel or change any discounts on products at any given time without prior notice.
2. Discounts will only be valid during this time and while stocks last.
3. Discount cannot be used in conjunction with any other discount or promotion or be applied retrospectively.
4. All prices are as shown on the site. Discounts have already been calculated and reflected in the ‘Was’ price.

Products, Packaging & Delivery:

1. Packaging on some items may be damaged or appear dirty as some of the promotional items are clearance items.
2. Out of Box Items or Demo Items will be clearly indicated on the website.
3. As this is a clearance sale, products are sold "as is" and no exchanges or returns will be processed for these clearance items.
4. Delivery on orders can take up to 4-5 working days depending on the products ordered and the delivery location.
5. Collection orders must be collected within 5 working days from when the order is placed, or the order will be canceled.

Stock Availability:

2. All purchases are "first come, first serve", there is no guarantee of a successful purchase of products in your cart if another customer has completed checkout of limited stock products first.
3. Placing items in your shopping basket without completing the purchase cycle does not constitute an order for such items, and as such, items may be removed from the shopping basket if stock is no longer available, or the price thereof might change without notice to you. You cannot hold HiTech Therapy liable if such items are not available or are not available at the price when you complete or attempt to complete the purchase cycle at a later stage.
4. You acknowledge that stock of all items on offer is limited, and that pricing may change at any time without notice to you. HiTech Therapy will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When items are no longer available after you have placed an order, HiTech Therapy will notify you and you will be entitled to a refund of any amount already paid by you for such items.
5. COD orders will only be processed once payment reflects; Hitech Therapy cannot be held liable should the product no longer be available once the payment reflect.