Terms & Conditions
Welcome to the HiTech Therapy Online store's terms and conditions of use. We are delighted that you wish to use our store. We have established a number of terms and conditions that by using our shop, you agree to be legally bound by. They are therefore important and so please take a few moments to read them. If you do not agree with terms & conditions set out below please do not use our online store. Please note that by purchasing on www.hitechtherapyonline.co.za you accept these terms and conditions.
2.1 Delivery charges on www.hitechtherapyonline.co.za, are according to area positioning. You are welcome to contact us to arrange your own courier to collect your goods at our branches. Delivery prices are usually well priced in local areas, i.e. Johannesburg, Pretoria, Durban, Cape Town, etc. Delivery prices increases significatly in outlying areas, and in areas where there is no HiTech Therapy representation. HiTech Therapy aims to deliver goods within 48 hours or as soon as possible.
3. First Order Criteria
3.1 Treatment furniture, large exercise equipment, capital equipment or products (over 20kg) do not not receive a 10% discount if it is a first time online order.
4. Sales & Promotions
5. Signing for Goods
Some deliveries may require a signature at the point of delivery. On these occasions please check the delivery carefully for signs of possible damage before you sign to say that you have received them in good condition. On some occasions the outer packaging on heavier items may become damaged during transit. In most cases this will have no impact on the goods themselves and this means that the packaging will have served its purpose in protecting your order. In the extremely unlikely event that you receive a parcel which is obviously damaged beyond all levels of acceptability, please refuse delivery and contact us via email@example.com or call our customer service team on +2711 704 0002 stating the reason for refusal. We will then resolve the problem in the best and quickest means possible. Fortunately this happens very rarely.
Our policy lasts 14 days. If 14 days has passed since your purchase, unfortunately, we can’t offer you a refund or exchange, any return within 14 days is subjected to management approval. Please note that there will be a 10% handling fee charged for all returned items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
If an item is not in its original condition, damaged or missing parts for reasons not due to our error.
If an item has been used and there is no manufacturing defect.
If an item is returned after 14 days of purchase.
You will be able to access the majority of this Website without having to register any details with us. However, certain areas of this Website will only be accessible if you have registered with us. Medical Professionals, who have registered an account with HiTech Therapy will receive preferential pricing and other website benefits.
9.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
We do not guarantee that our Site or Content will always be available, nor do we guarantee that we will provide an error free service. We may suspend our service for operational reasons such as repair, maintenance or improvements, or otherwise in emergencies and we may change or discontinue the availability of any Content, goods or services at any time as we see fit.
12.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk
13.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.